Shipping policy

SHIPPING POLICY

At MerryLegs, we strive to deliver your orders as quickly and securely as possible. Please read our shipping policy below.

Order Processing

We need 2 to 3 business days to prepare your order before shipping. We make sure it's perfect before it leaves our hands.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email.

Delivery Times

Estimated delivery time is 6 to 9 business days after your order has been shipped, depending on your country or region. We offer free shipping with full shipping protection on every order.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on destination, customs procedures, carrier performance, weather conditions, and other factors beyond our control.

Shipping Costs

We offer free shipping on every order. Any applicable charges, if relevant, will be calculated and displayed during checkout before you complete your purchase.

Order Tracking

Every order includes shipping protection and full tracking. Once your order has been shipped, you will receive an email containing tracking information so that you can monitor the status of your shipment at any time through our website.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

MerryLegs is not responsible for delays, failed deliveries, additional shipping charges, or returned packages resulting from incorrect or incomplete address information provided by the customer.

International Shipping and Customs

For international orders, customers are responsible for any import duties, customs fees, taxes, or other charges imposed by local authorities.

Customs regulations vary by country. We recommend checking with your local customs office before placing an order.

Delays and Exceptional Circumstances

MerryLegs is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Carrier delays
  • Customs inspections or clearance procedures
  • Severe weather conditions
  • Strikes or labor disputes
  • Transportation disruptions
  • Government actions
  • Force majeure events

If your order has not arrived within the expected delivery timeframe, please contact us at merrylegshelp@outlook.comand include your order number.

Lost or Damaged Packages

If your package arrives broken, damaged, in poor condition, or appears to be lost in transit, please contact us within 48 hours of the confirmed delivery date with clear photos or videos. Once your claim is reviewed and approved, we will send you a replacement or issue a full refund at no additional cost to you. We will not be able to process any compensation after this period.

Contact us at: merrylegshelp@outlook.com

Returns

We do not accept returns or exchanges for change of mind. Returns and refunds will only be accepted if the product arrives broken, damaged, in poor condition, or if the package is lost in transit. If you have any issue with your order, don't hesitate to reach out — we're here to help.

Contact Information

Email: merrylegshelp@outlook.com
Website: www.merrylegs.store
Business Name: MerryLegs